Privacy Policy

1

Information we may collect

When you use Vegas Hero Casino, we may collect information that identifies you, relates to your account, or helps us operate and secure our services. The information we handle depends on how you interact with the website and the services you use. You may provide some information directly, while other information may be collected automatically when you browse or use the site.

Account and contact details

This may include your name, date of birth, residential or correspondence details, email address, username, account preferences and other information required to create and manage a player account. We may also retain messages, support requests and other communications you send to us.

Identity and verification information

To help verify your identity, eligibility and account information, we may request documents or details such as identity documents, proof of address, source-of-funds information or other information relevant to account checks. Verification information may be reviewed to help prevent fraud, account misuse, money laundering and other prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, transaction history and payment status. Payment details may be processed through payment providers. We only handle payment information as needed to process transactions, maintain accurate records, investigate unusual activity and provide account support.

Technical, device and usage data

When you visit or use the site, we may collect technical information such as your internet protocol address, browser type, operating system, device information, approximate location, pages viewed, access times, referral information and interactions with our services. This information helps us understand how the website is used, maintain performance and identify security risks.

Information from other sources

Where appropriate, information may be received from service providers, payment partners, verification services, fraud-prevention providers or other sources that help us operate the website and meet our legal and security responsibilities. We expect information received from these sources to be handled consistently with this Privacy Policy and applicable requirements.

2

How and why we use information

Vegas Hero Casino uses personal information for legitimate operational, security, customer service and compliance purposes. We aim to collect and use information that is reasonably necessary for the relevant purpose and do not use it in ways that are incompatible with those purposes.

• To create, operate and maintain your player account.
• To confirm your identity, eligibility and account details.
• To process deposits, withdrawals and other account transactions.
• To provide customer support and respond to questions, requests and complaints.
• To complete verification, anti-fraud, anti-money laundering and responsible gambling checks where relevant.
• To monitor activity, investigate suspicious behaviour and protect players, the website and our services.
• To meet legal, regulatory, record-keeping and reporting obligations that apply to our operations.
• To communicate with you about your account, security matters, service changes and important notices.
• To understand website use, improve functionality, test features and maintain reliable performance.
• To send marketing or promotional communications where permitted and where you have provided consent or another valid basis applies.
• To enforce our terms, protect our rights and resolve disputes.
• To create aggregated or de-identified information for analysis, reporting and service improvement.

Some information is necessary for us to provide particular services or meet our obligations. If you do not provide requested information, or if the information cannot be verified, we may be unable to open or maintain an account, process a transaction, provide certain services or respond fully to a request.

Marketing communications

We may send information about services, features or promotions where permitted. You can withdraw consent to marketing at any time by following the unsubscribe instructions in a marketing message or by contacting support@vegasherocasino-aud.com. Account, security and service messages may still be sent when they are necessary to administer your account or provide important information.

Sharing information

We may share information with service providers that support website hosting, technology, customer support, payments, identity verification, fraud prevention, security, communications and analytics. We may also disclose information where required or permitted by law, to protect players and the website, or in connection with a business change or legal process. Service providers are expected to handle information securely and only for authorised purposes.

3

Cookies, security and retention

Cookies and similar technologies

Vegas Hero Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account access, understand website traffic and improve the user experience. Some cookies may be placed by service providers that help us deliver analytics, security or other website functions.

Cookies can be managed through your browser settings. You may be able to block, delete or restrict cookies, although doing so may affect account functions, website performance or the availability of certain features. Browser controls vary, so please check the settings and help information for the browser or device you use.

Information security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These steps may include access controls, authentication processes, monitoring, secure transmission and internal procedures. No website, online service or method of transmission can be guaranteed to be completely secure, so you should also keep your login details confidential and notify us if you suspect unauthorised account activity.

International handling

Some providers supporting our website or services may handle information in Australia or in other countries. Where information is handled outside Australia, we take reasonable steps to ensure appropriate safeguards are applied and that the information is handled for authorised purposes.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute resolution and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, destroy it or anonymise it, subject to our legal and operational obligations.

4

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer required, and withdrawing consent where processing is based on consent.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@vegasherocasino-aud.com. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or account security could be affected.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us about information that is inaccurate, out of date or incomplete and ask us to update it.
• Deletion: ask us to delete information where it is no longer needed or where another lawful basis for removal applies.
• Marketing consent: withdraw consent to promotional communications at any time.
• Questions or complaints: contact us if you have concerns about how your information has been handled.

A request may be refused or limited where this is permitted or required by law, including where information must be retained for legal, security, fraud-prevention or dispute-resolution purposes. If we cannot complete a request in full, we will aim to explain the reason in general terms.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, information practices, technology or applicable requirements. The updated version will be published on this page with a revised date where appropriate. We encourage players to review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised practices, where permitted.

If you have a privacy question, want to exercise a data right or need help understanding this policy, contact support@vegasherocasino-aud.com.