Cookies Policy | Vegas Hero Casino

1. What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-enabled device. They allow a website to recognise a device, remember certain information and support features that make browsing more convenient. Cookies do not usually contain information that directly identifies you, although information associated with a cookie may be linked with personal information that we hold.

Some cookies are placed by Vegas Hero Casino, while others may be placed by service providers or other third parties that support the operation of our website. Similar technologies may include pixels, tags, web beacons, local storage and device identifiers. For convenience, this policy refers to cookies and these related technologies collectively as “cookies”.

Cookies can be temporary or persistent. Session cookies are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active depends on its purpose and the settings applied to it.

How cookies support our website

Keeping pages, account areas and other website functions working as intended.
Remembering preferences, settings and choices made during a visit.
Helping us understand how visitors use the website and where improvements may be needed.
Supporting website security, fraud prevention and the protection of accounts and transactions.
Providing relevant information about our services where this is permitted and appropriate.

2. Types of cookies we may use

Strictly necessary cookies

These cookies are needed for essential website functions. They may help maintain a secure session, support account access, remember selections made during a transaction, route requests correctly and identify unusual activity. Because these cookies are necessary for the website to operate, they may not be disabled through some cookie preference tools. Blocking them through your browser may affect access to account or gaming features.

Functional cookies

Functional cookies allow the website to remember choices and provide enhanced features. For example, they may remember language, region, display or accessibility preferences. These cookies are not always essential, but disabling them may mean that preferences are not retained and some features may work less smoothly.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information about pages visited, navigation patterns, loading performance, errors and the type of device or browser used. We use this information in an aggregated or otherwise managed form to monitor performance, identify technical issues and improve the design and content of our website.

Security and fraud-prevention technologies

Cookies and similar technologies may be used to help protect our website, players and business from unauthorised access, account misuse, automated activity, payment risks and other suspicious behaviour. These technologies may assist with verifying sessions, detecting unusual activity and applying security measures. Refusing or deleting some security cookies may prevent certain services from operating correctly.

Advertising and marketing cookies

Where permitted, advertising or marketing cookies may help us measure campaigns, understand whether information has been useful and show more relevant communications. These cookies may be placed by us or by third-party advertising and measurement providers. They may recognise a browser or device across different websites or services, subject to the provider’s own practices and applicable settings.

Vegas Hero Casino does not use cookies to remove your responsibility to gamble within your means. Marketing preferences do not change account rules, eligibility requirements, responsible gambling controls or any legal restrictions that apply to the services.

3. How we use cookie information

The information collected through cookies may include a device or browser identifier, internet protocol address, approximate location derived from technical information, browser type, operating system, pages viewed, referring website, time and date of visits, actions taken on the website and preferences selected. The information collected will depend on the type of cookie, your settings and how you use the website.

We may use cookie information to operate and administer the website, provide requested features, maintain security, prevent fraud, remember settings, analyse usage, improve content and functionality, understand the effectiveness of communications and support compliance with our obligations. We may also combine cookie information with information you provide directly or information collected when you use an account or service.

Where third parties provide analytics, security, hosting, advertising, payment, identity or other technical services, those providers may process information collected through cookies on our behalf or in accordance with their own privacy information. Their use of information may be subject to separate policies. You should review the relevant third-party information where appropriate.

We aim to use cookie information in a way that is proportionate to the purpose for which it was collected. We may retain information for as long as reasonably necessary for operational, security, legal, reporting or record-keeping purposes, subject to applicable requirements and our internal practices.

Cookies and account activity

If you sign in or use account-related services, cookies may be associated with your account session. This helps us keep you signed in while you navigate permitted areas, protect your account and remember relevant settings. Cookies do not replace any account verification, identity checks, age requirements or other controls that may apply.

You should not share account credentials or allow other people to use a device while you are signed in. If you use a shared or public device, sign out when finished and consider clearing browsing data. This can reduce the risk that another person accesses your account or sees information from your session.

4. Your cookie choices and browser controls

When available, our cookie notice or preference tool allows you to choose which non-essential categories of cookies you accept. Your selections may be stored in a cookie so that the website can remember them. If you delete that preference cookie, change device or use a different browser, you may be asked to make your choices again.

You can also control cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. You may be able to block all cookies, accept cookies only from the website you are visiting, receive a notification before a cookie is stored or delete cookies when the browser is closed. Browser controls vary, so consult the help information for your browser or device.

Open your browser or device privacy and security settings.
Review the available cookie, site-data or tracking options.
Choose whether to allow, restrict or delete cookies.
Close and reopen the browser if required, then revisit the website.
Check your settings again after browser updates or when using another device.

Disabling cookies may not stop all data collection and may affect the availability, security or performance of the website. In particular, account access, sign-in sessions, transaction processes, preferences, responsible gambling tools or other interactive functions may not work properly if essential cookies are blocked. You may also receive less relevant information, but this does not necessarily mean that all advertising or communications will stop.

Some third-party services may provide their own tools for managing analytics or advertising preferences. Choices made with a third party may apply only to that provider and may not control cookies used by Vegas Hero Casino or other providers. If you use more than one browser or device, you may need to manage settings separately on each one.

5. Updates and further information

We may update this Cookies Policy from time to time to reflect changes to our website, the technologies we use, our services, legal requirements or our operating practices. When changes are made, the updated version will be published on this page with a revised date where appropriate. Your continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.

This policy is intended to provide general information about cookies and similar technologies. It does not describe every cookie that may be used at all times, because cookies and website features may change. Cookie names, providers, purposes and retention periods may also vary depending on the page or service you use.

For information about how we collect, use, disclose and protect personal information, please read our Privacy Policy. If you have questions about cookies or wish to exercise a privacy choice, use the available privacy or support features on the website. We will handle requests in accordance with applicable law and may need to verify your identity before acting on a request.

By continuing to use the website, you acknowledge that cookies may be used as described in this policy, subject to the choices and controls available to you. Essential cookies may continue to operate where they are required to provide a secure and functional service.